Category: Windows 2012 R2

RDP Session Keeps Disconnecting

RDP Session Keeps Disconnecting

Background and Behaviour

After migrating our virtual machines (VMs) from AAPT’s virtual datacentre (AAPT vDC) to Telstra’s Cloud Infrastructure (Telstra.Cloud Shared) we have observed, that after a period of inactivity, our RDP sessions to our Windows VMs keep getting disconnected.

It seems the default VM created when you add a new Windows 2012 R2 server to the Telstra Cloud Shared infrastructure has a setting that enables RDP session disconnection after some idle period as all our VMs consistently exhibit this behaviour.

Below is what we would get in our RDP sessions after a few minutes of inactivity.

Session has been idle over its time limit. It will be disconnected in 2 minutes.


Your Remote Desktop Services Session ended because the remote computer didn’t receive any input from you.


This has annoyed our system admins as all their works and opened windows keep getting terminated that eventually we opened a ticket with Telstra Cloud support. However, after hours of troubleshooting and patiently waiting after every change of setting the problem was never really fixed. 

What we’ve tried

Opened Local Security Policy and went under Local Policies > Security Options > Microsoft network server: Amount of time required before suspending session. We changed this setting from the default 15 minutes and set it to the maximum value of 99999 (or 208 days). Unfortunately, this didn’t fix the problem.


In our second attempt, we enabled the Console lock display off timeout setting in the Power Options via registry and set it to 0 (see this link). Again, this didn’t fix the problem.



I observed that around the time of disconnection the Event ID 26 below is logged in the System Event Viewer.


This behaviour happens since a policy setting enforces a time limit for idle Remote Desktop sessions.

What finally fixed it for us are the steps below.

  • In the Windows server, run gpedit.msc to open the Local Group Policy Editor
  • Go to Computer Configuration > Administrative Template > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Session Time Limits
  • Set both entries highlighted below to Enabled and Never

Set time limit for disconnected sessions

Set time limit for active but idle Remote Desktop Services sessions


Hope this helps anyone who has been annoyed by this Windows behavior.




Extending Windows 2012 R2 Trial Expiration (beyond 180 days)

Extending Windows 2012 R2 Trial Expiration (beyond 180 days)


One thing I like about Microsoft is their software trial program where you can download a fully functioning trial copy of an enterprise software from the Microsoft Download Center and use it for a good 3 to 6 months. Some software vendors only let you try theirs for a month and some even put limitations on what you can do with their software during the trial period.

Allowing me to test a software prior to buying it makes my job easy as in past projects I’ve worked on a standard approach is to implement a proof of concept (PoC) prior to pilot testing and deployment.


Unless you work for an MSP/integrator which can Microsoft volume licensing, the only option to test Microsoft software is to download trial copies from their website.

There were times however that even the 180-day trial (in the case of Windows 2012 R2) isn’t enough that an extension would be nice :D. This post shows a quick way to extend or rearm a trial copy of Windows 2012 R2.


1. Open an elevated command prompt and run the command below

C:\Windows\System32\cscript slmgr.vbs /dlv

The /dlv switch will allow you to display the current trial status – how many more days left (expiration) and how many more times you can re-arm the Windows trial.

The result would show something similar to the below.


If you forget to keep track of your Windows trial the effect is such that Windows will keep shutting down (every few hours in my experience). Obviously, good system administrator practice means making sure you keep track of warranties, expiries, etc and working on a plan before it happens. When the 180-day trial is over, the below will show when the same command above is run.


2. To extend the trial run the command below and restart the server.

C:\Windows\System32\cscript slmgr.vbs /rearm

The /rearm switch will reset the timer to 180 days (or in other words another 6 months for you to continue testing Windows 2012 R2!)


After the server is restarted, running the first command confirms the extension. Also, notice the rearm count has gone down by 1.


Happy days!